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Ophthalmology Clinic Waiting Experience in Chang Gung Hospital

2013 Workshop + Training and Innovation
We usually apply the user experience theories in digital products’ design. In health care field, the “user” includes patients, nurses, doctors, and medically related staffs. Their works connect with each other; the whole process will affect the quality of service. How to import the design thinking to the healthcare field and better the process is an important issue for us now. Fortunately, there are many specialists in service design field giving us some direction, and there are also many doctors and nurses helping us to find the solutions.