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Facilitates user’s experience by providing a thoughtful journey to find information.

The Design of National Health Insurance Administration(NHIA) Global Website’s Information Architectu
To provide the citizens of Taiwan a friendly and competent website of National Health Insurance, NHIA and UXI Design is working together on a 6 months research project of visual structure and usability testing. The insights from the thorough user’s research helped us understanding user’s behavior and mental model. As a result, we are able to increase the overall website’s experience by redefining the information architecture and service flow design.